Terms of Sale

Last Modified: March 6, 2026

These Terms of Sale apply to all purchases made by phone or online, including through chicksquote.pheasant.com and related ordering links. By placing an order, you agree to these Terms of Sale.

If you are looking for rules about using our website (not purchasing), please see our Terms of Use and Privacy Policy.

CUSTOMER TYPE

“Consumer” means you are purchasing primarily for personal, family, or household use. “Business Customer” means you are purchasing for commercial, agricultural, preserve, farm, guide, or other business use. Certain provisions apply differently to Consumers and Business Customers, where stated.

PRODUCTS COVERED

These Terms of Sale apply to:

  • Live chicks and other live birds offered for sale
  • Hatching eggs
  • Supplies and other merchandise sold through our online store

ORDERING, PRICING, AND MINIMUMS

  • Minimum chick order for U.S.: 10 chicks and/or 30 eggs
  • Pricing: The total quantity of all chicks taken during the season determines your price.
  • Some items and ship weeks are limited and may sell out. If a date or item is out of stock, you may be offered standby options or alternate ship weeks as availability changes.

PAYMENT TERMS

  • Full payment is due upon order.
  • We accept AMEX, MasterCard, Discover, Visa, and PayPal.
  • If you pay with a credit card online, your card will be charged immediately when you place your order.

SHIPPING METHOD, DELIVERY, AND TIMING (LIVE CHICKS)

  • We ship to all 50 U.S. states by USPS Priority Mail during the shipping season.
  • Live chicks ship to your local post office for pickup (not directly to your home).
  • Typical transit time is 2–3 business days, but carrier timing can vary.
  • Chicks hatch and ship the same day.
  • Tracking is typically sent the night your chicks ship, usually between 5–7 pm CT.

Hawaii and International/Canada

  • Hawaii shipments are typically the last week of each month, and shipping/freight charges may change based on airline rates.
  • Canada and overseas orders cannot be placed through our online ordering site at this time and must be placed by phone. Canada and overseas shipments are subject to the destination country’s regulations in effect at the time and may include minimum quantities and additional inspection requirements/fees. Call the number below for more information.

PACKING NOTES (LIVE CHICKS)

We use seasonally appropriate shipping materials to support safe delivery, including heat packs during colder periods and packaging designed for airflow in warmer months.

CUSTOMER RESPONSIBILITIES (LIVE SHIPMENTS)

Because chicks are live animals and time- and temperature-sensitive:

  • You are responsible for monitoring, tracking, and picking up chicks promptly when your post office notifies you that the shipment has arrived.
  • You must be prepared to provide proper care immediately upon pickup, including appropriate brooding conditions, heat, water, and feed.

LIVE DELIVERY GUARANTEE / LOSS REPORTING (24 HOURS)

Live Delivery Guaranteed! We guarantee live delivery of our chicks and will replace chicks in excess of 5% that arrive dead.

Overage Included

We provide 5% extra chicks at no charge to help cover the normal stress of shipping.

Reporting Losses (24 hours)

  • Any losses must be reported within 24 hours of pickup from the post office.
  • To report losses, log into your account, open the order, and click “Report Losses.”
  • Please include the number of chicks received, the number lost, and photos or other documentation we reasonably request.

Replacement Policy

  • If a shipment qualifies, we replace chicks lost in excess of the 5% extra chicks provided (or provide store credit for the affected chicks, at our option), subject to availability.
  • Our responsibility for shipping-related losses is limited to replacement chicks or store credit for the affected chicks.

Late Pickup

  • Because live chicks are shipped to your local post office and are time- and temperature-sensitive, prompt pickup is critical.
  • The live delivery guarantee does not apply to losses caused by delayed pickup, and we are not responsible for losses, stress, or health issues resulting from late pickup or failure to retrieve chicks when notified.
  • Any replacement or credit offered in these circumstances is at our sole discretion.
  • Customers are strongly encouraged to contact their local post office in advance of shipment and to monitor tracking closely to ensure timely pickup.

MULTIPLE BREEDS / SPECIAL ORDERS

If ordering multiple breeds, chicks may be combined in the same shipping box for safety and cost savings. If the breeds you order must be kept separate, you must notify us, and we will place them in separate shipping cartons. Otherwise, breeds may mix during transit, and separation is not guaranteed.

SEXING ACCURACY

We guarantee 90% accuracy in sexing Ringneck, Manchurian, and Kansas breeds when sexing is offered.

USPS; HEALTH DOCUMENTATION; REGULATORY FEES

  • There is a $15 USPS surcharge per box for all shipments of live animals. This surcharge is shown as a separate line item at checkout.
  • A health certificate fee of $16 is mandatory for shipments destined for certain states (as listed on our pricing notes).
  • International shipments require a $115 International Health Certificate fee.
  • Canadian and overseas shipments require a $186 U.S. Fish & Wildlife inspection fee.
  • These fees may change if government requirements change.

PERMITS AND LEGAL COMPLIANCE

It is your responsibility to obtain any permits required in your state for possessing birds and to ensure compliance with applicable state and local rules.

WISCONSIN SALES TAX

All sales in Wisconsin are subject to Wisconsin sales tax.

CANCELLATION FEE (LESS THAN FOUR WEEKS)

Orders canceled fewer than four (4) weeks before the scheduled ship date will incur a cancellation fee of 20% of the order total to cover hatchery scheduling and allocation costs, and we will refund the remaining balance to the original payment method within a reasonable time.

NONREFUNDABLE THIRD-PARTY FEES

Any government, carrier, or third-party fees that are mandatory and nonrefundable once incurred (including health certificates or inspection fees) are nonrefundable.

SUPPLIES (NON-LIVE ITEMS) — RETURNS & EXCHANGES

We want you to be happy with your supplies order. Unused, unopened supplies may be returned within 30 days of delivery for a refund of the purchase price (excluding shipping).

Condition

Items must be in new, unused condition and returned in original packaging.

Return Shipping

Customers are responsible for return shipping costs unless the item was shipped incorrectly by us or arrived damaged.

Non-Returnable Items

Open or used items, consumables, and clearance or final-sale items are not eligible for return.

How to Start a Return

Please contact us at the number below with your order number before returning supplies so we can provide return instructions.

ADDRESS ACCURACY

When you receive an order confirmation, check that the shipping address and contact phone number are correct. If changes are needed, please contact us immediately.

LIMITS ON LIABILITY

Our total responsibility for any claim related to an order is limited to the amount you paid for the specific products at issue.

We are not responsible for indirect or consequential losses such as lost hunting revenue, lost profits, lost breeding opportunities, loss of use, labor costs, feed costs, or other expenses beyond the purchase price of the products you ordered.

NO GUARANTEES BEYOND WHAT’S WRITTEN HERE

Except for the express live delivery/replacement policies stated above, we do not guarantee results after delivery (including long-term survival, performance, breeding results, or suitability for a particular purpose), because those outcomes depend on shipping conditions, handling, and care after pickup.

DISCLAIMER OF WARRANTIES (NON-LIVE ITEMS)

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL SUPPLIES, MERCHANDISE, AND NON-LIVE ITEMS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.

SOLE AND EXCLUSIVE REMEDY (LIVE SHIPMENTS)

YOUR SOLE AND EXCLUSIVE REMEDY FOR SHIPPING-RELATED LOSSES IS, AT OUR OPTION, (A) REPLACEMENT CHICKS OR (B) STORE CREDIT FOR THE AFFECTED CHICKS, SUBJECT TO THIS POLICY AND AVAILABILITY. WE INCLUDE APPROXIMATELY 5% EXTRA CHICKS AT NO CHARGE; WE REPLACE OR CREDIT ONLY QUALIFYING LOSSES IN EXCESS OF THE FREE OVERAGE, IF REPORTED WITHIN 24 HOURS OF PICKUP AND SUPPORTED BY DOCUMENTATION WE REASONABLY REQUEST.

EXAMPLE: If you order 100 chicks and receive 105, and 6 are DOA and timely reported, the free overage covers 5, and we will replace/credit 1 (subject to availability).

GOVERNING LAW; NOTICE; VENUE

These Terms of Sale and all purchases are governed by Wisconsin law.

Before filing any claim, you agree to contact us and provide a brief written description of the issue and the relief requested, and allow us 30 days to attempt to resolve it.

By completing your purchase, you agree that any lawsuit or legal proceeding relating to an order must be filed in the state or federal courts located in Rock County, Wisconsin.

CHANGES TO THESE TERMS

These Terms of Sale incorporate by reference our Terms of Use and Privacy Policy for matters relating to website use and data practices. We may update these Terms of Sale from time to time. The version posted at the time you place your order applies to that order.

CONTACT

MacFarlane Pheasants, Inc., 1609 Center Avenue, Janesville, WI 53546. For questions, please call or write us at 1-800-345-8348 or info@pheasant.com.