Everyday Job Is Customer Satisfaction at Macfarlane Pheasants, Inc.
MacFarlane Pheasant, Inc. customers are never on their own after they purchase chicks, mature birds, or any of our other products. If our customers have questions, we are here to answer them or just listen to their comments and feedback. Customers may reach us by phone, e-mail, or even snail mail. If the person to whom you direct the question does not have the answer, they will find the answer and get back to you.
This year we started visiting our chick delivery customers who had requested a visit; to date things are going well. Visiting our customers allows us the opportunity to see our customers’ facilities and to have a more personal relationship. It also reiterates the fact that we are here if we are needed. We give each customer a business card; it gives them several ways to contact us. While visiting the individual farms we answer general questions the customer has, and specific questions on their facilities. Seeing the facilities allows us to better answer questions when we get a call on a problem. Several times I have heard, “It is great to know there is someone I can call if I have a problem” or, “Thank you, you’ll be hearing from me”. Contact us if you are one of our chick delivery customers, or if you are considering purchasing chicks from us in 2005 and would like us to visit your farm. If time constraints and logistics permit, we will schedule a visit.
Do not hesitate to call any of us here at MacFarlane Pheasants, Inc.; part of our everyday job is making sure our customers are satisfied.